FAQ
What people usually ask
What if you find nothing?
It happens: books burned, the town was recorded under another name, someone changed their surname. If the dossier holds fewer than 10 documents, you get a full refund — and still keep what we found: where we looked, why it was empty, and the next move.
Do you order records from archives?
No. We work only with sources that can be read online. When a record exists but hasn’t been digitized, we tell you which archive holds it and under which reference, so you can order a copy yourself.
Which regions do you cover?
Ukraine (the catalog of Jewish metrical books of every regional archive), Belarus, Russia, Moldova and Bessarabia, Bukovina and Galicia, Poland, Lithuania, Romania, Germany, Austria and Israel — and we keep adding. If your places aren’t covered yet, the free check tells you right away, before you pay.
Where does your catalog of records come from?
For Ukraine — from the union catalog of metrical books of the Ukrainian State Archival Service, via the Duck Inspector project. For other regions — from our own atlas of sources, compiled town by town from archive inventories, FamilySearch and JewishGen. The catalog is public: you can browse it on zeydele.com.
Who does the searching — people or AI?
AI agents do the searching: they read archive book pages and match names and dates. Every find is checked by a separate reviewer against the scan, not a summary. Decisions and hard-to-read pages are handled by a person.
What happens to my data?
The file you upload for the check is not stored. If you order a dossier, your tree is kept private — only you and the people you invite can see it. We never publish anything or edit public trees.
How is this different from MyHeritage or Ancestry?
They suggest matches from other people’s trees and indexes. We go into the archive books themselves — where most of your ancestors simply aren’t indexed — and bring back a scan of the page with an explanation of why it’s your person.
My tree is in Russian / my ancestors’ names are in Yiddish. Is that a problem?
No. We read records in Russian, Ukrainian, Polish, German, Romanian, Hebrew and Yiddish, and match spellings across alphabets: Zhitomir, Житомир and Żytomierz are one town to us.